Why can't I find my order on the 17TRACK?Why can't I find my order on the 17TRACK?
There may be the following reasons:
The order has not been shipped.
Please check whether you have uploaded tracking numbers in the Shopify. 17TRACK only synchronizes orders shipped within the past 7 days (with uploaded tracking numbers) for automatic tracking.
Shopify stores are not authorized to 17TRACK.
Please check the "connections" on the 17TRAFew readers
Why is the search result about tracking numbers always "not found" on 17TRACK ?Why is the search result about tracking numbers always "not found" on 17TRACK ?
In the process of order tracking, some of your orders are in "transit" or "delivered" but can't be retrieved on 17TRACK. Please follow the steps below to check:
Confirm whether your tracking quota is used up, if not, please remember to recharge.
Whether the order has just been shipped. For orders that have just been shipped, the carrier may not have uploaded or updated the logistics track information. PleasFew readers
Order is trackable on both the 17TRACK website and the carrier's website, while in my tracking page, it can't be tracked?Order is trackable on both the 17TRACK website and the carrier's website, while in my tracking page, it can't be tracked?
This may be due to the following:
Your Shopify store hasn't been connected to 17TRACK.
Only orders that are being tracked in the 17TRACK admin panel are trackable in your tracking page, please check if your Shopify store is authorized to 17TRACK and the authorization status is connected.
Follow the steps to check or connect: "Connections" "Add connection" "PastFew readers
Why is my order not synchronized to Paypal?Why is my order not synchronized to Paypal?
First of all, make sure that the PayPal account is successfully connected in the 17TRACK. Please choose to connect the PayPal account used for checkout for your customer in the Shopify store, otherwise it cannot be matched and the synchronization will fail.
How to auto sync the tracking number to PayPal?How to auto sync the tracking number to PayPal?
Logistics issue rates high as the trigger of causing the disputes. Once the PayPal dispute rate becomes too high, the account may appear to be winded up or even closed.
17TRACK supports auto sync of the tracking number and the carrier to PayPal:
Buyers can view the order status through PayPal.
Avoid buyers from initiating a dispute or refund thinking the package hasn't been shipped. / Avoid buyers from requesting a refund or compensation afFew readers
Why hasn't my parcel moved for a long time? What should I do?Why hasn't my parcel moved for a long time? What should I do?
This can be caused by various factors.
Shipping service: this largely depends on the carrier and the service you use. Each carrier has a different timeframe for the delivery. Some can take up to 3 months to complete the delivery.
Custom Inspection: International shipping requires a customs declaration, anything that happened in the process can cause a delay.
International Shipping: If the parcel is coming from another countryFew readers
How do I send my customers to the tracking page through clickable tracking numbers? #Turn on the RedirectionHow do I send my customers to the tracking page through clickable tracking numbers? Turn on the Redirection
When the redirection feature is turned on, a click on the tracking numbers will lead your customers to your branded tracking page. Following are the locations of the tracking numbers that support Redirection.
The order details page through the shipping confirmation email
Learn about the Branded Tracking Page #Install my Branded Tracking Page.Learn about the Branded Tracking Page Install my Branded Tracking Page.
17TRACK offers a customizable tracking page that highlights your brand style and helps you improve the post-sales experience. Leverage your brand and the store URL to give your customers the best tracking experience and boost your growth.
What are the Benefits of a Branded Tracking Page?
Show your brand name in the tracking page URL.
When the 17TRACK app is connected to your store, the URL of the tracking pFew readers
How the 17TRACK auto track&trace work for Shopify orders?How the 17TRACK auto track&trace work for Shopify orders?
17TRACK supports real-time automatic synchronization of Shopify orders for auto track&trace, which greatly saves manual work.
To successfully import orders from your store to 17TRACK, please make sure: The store is connected to 17TRACK.
To avoid oFew readers
What if the Store name in the email notification is not updated?The notifications sent by 17TRACK and Shopify have overlaps.
Shopify will notify your customers with package status of "Out for delivery" and "Delivered", which are also included in 17TRACK email notifications. We recommend that you keep only one of them to avoid duplicated emails being sent to your customers.
Turn off Shopify email notifications:
Go to Shopify admin page Settings Notifications Shipping Check the box to disable the notifications
Learn about the rules of Email Notifications&Sending rules of the Email NotificationsLearn about the rules of Email Notifications&Sending rules of the Email Notifications
Keeping your customers informed of the status of their orders can help increase user satisfaction and sales.
Enable/disable eFew readers
Send notification to yourself or your customersSend notification to yourself or your customers
Send notifications to yourself
Notify yourself that exception orders can be handled promptly to ensure normal shipping and to improve customer satisfaction.
Enable/disable email notifications
Notifications Notify to yourself , enable email notifications as you need.Few readers
17TRACK supports connecting to multiple Shopify stores, how will the plan be charged?17TRACK supports connecting to multiple Shopify stores, how will the plan be charged?
17TRACK supports connecting to multiple Shopify Stores. When the connection is completed, we will automatically sync your orders and show tracking information for those sent out in the past 7 days. A quota will be charged for the entire lifecycle tracking of one order until it's delivered.
Method 1: Connect directly from your Shopify Store
"Apps" in your Shopify Store "Customize your store"