Question 1

How to modify my tracking page URL?

Accepted Answer

How to modify my tracking page URL?

ps: The tracking page link can't be modified if your store is still under construction.

Changing the tracking page link can promote the centralized branding of the store. First, modify the link in Shopify; Second, modify it in the 17TRACK, and the modified content must be consistent, otherwise, it will not take effect; Finally, update the link of the brand tracking page to Shopify. Please follow the steps below:

Step 1: Modify the link in the Shopify

Settings > Apps and sales channels > 17TRACK app > App proxy > Customize URL, you can follow the steps below:

Step 2: Modify the link in the 17TRACK

Tracking Page > Design Tracking Page > Modify, **It needs to be modified in the Shopify and 17TRACK at the same time, and the modified content must be consistent, otherwise it will not take effect. **

Step 3: Update the link of the brand tracking page to Shopify

Copy the tracking page link from 17TRACK > Go to the "Navigation" in Shopify and replace the original tracking page link w

Question 2

Learn more about Buyer Protection

Accepted Answer

Learn more about Buyer Protection

1. What does Buyer Protection cover?

Buyer Protection is a service provided by Seel (a 17TRACK partner). It covers delayed, damaged, and lost items that meet the following criteria.

Delay: Dmestic packages not delivered before the 10th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 30th day following order fulfillment are considered delayed. The compensation for delayed packages is $5 USD. (If the order is not transacted in USD, compensation will be made in the currency of the transaction. For example, if an order in euros is delayed, the compensation is €5.)

Damage: Buyer Protection covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).

Loss: Domestic packages not delivered before the 30th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 60th day following order fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).

Buyer Protection also includes carbon-neutral shipment within the recipient’s country. No

Question 3

Learn about the Branded Tracking Page #Install my Branded Tracking Page

Accepted Answer

Learn about the Branded Tracking Page #Install my Branded Tracking Page.

17TRACK offers a customizable tracking page that highlights your brand style and helps you improve the post-sales experience. Leverage your brand and the store URL to give your customers the best tracking experience and boost your growth.

What are the Benefits of a Branded Tracking Page?

Show your brand name in the tracking page URL.

When the 17TRACK app is connected to your store, the URL of the tracking page will show your store or brand name.
When the app is not connected with a store, the URL of the tracking page will only show your 17TRACK account name.
When the app is connected to more than one store, a URL will be created for each of the stores and show your store or brand name respectively.

Customize the tracking page to create unique brand image. Custom editing that available for the tracking page (modules, style design, languages).

Feature List:

Custom Editing

Set the tracking page title
Set multiple query methods (Hot)
Set package status and its description
Hide shipping origin and carrier name.
Hide keywords in tracking results (Hot)
Product Recommendation
Marketing Module
Display tracking details, shipping origin and destination, transit time, etc.

Style Design

Font setting for title and text
Color setting for text, button and background (Hot)

Page Language

Language setting for the page and tracking results (Hot).

Question 4

How do I Install the Tracking Page? Get it in 3 Steps!

Accepted Answer

How do I Install the Tracking Page? Get it in 3 Steps!

Step1： Click here to copy the tracking page URL

Step2： Go to Shopify admin panel -> Online Store -> Navigation. Pick one preferred menu to add: Main menu or Footer menu. | Tip: we recommend adding the tracking page to the Shopify store’s main menu, as this ensures that your customers can easily find and use it.

Step3：Click "Add main menu" and paste the URL in the link box. Now you're all set!

Question 5

How to auto sync the tracking number to PayPal ?

Accepted Answer

How to auto sync the tracking number to PayPal?

Logistics issue rates high as the trigger of causing the disputes. Once the PayPal dispute rate becomes too high, the account may appear to be winded up or even closed.

17TRACK supports auto sync of the tracking number and the carrier to PayPal:

Buyers can view the order status through PayPal.
Avoid buyers from initiating a dispute or refund thinking the package hasn't been shipped. / Avoid buyers from requesting a refund or compensation after the package has been signed for.
Minimize potential disputes, and avoid having your account blocked.

Follow the steps to auto sync the tracking number and the carrier to PayPal: Connect your PayPal account in the "Connections" section, and all PayPal payment orders and corresponding carriers will be auto-pushed to this account.

View the pushing status in the "Shipment" section (Not pushed, Success, Failed)

Support filtering PayPal push data + viewing push information in detail (Which PayPal account was pushed to, push time, push status, cause of failure will be given if failed)

Question 6

How to track previous orders?

Accepted Answer

How to track previous orders?

Click sync orders in the upper right corner of the Shipments page.
Select the time range, the shipping time shall prevail.
Manual sync may take 1~10 minutes depending on the quantity, kindly wait.

| Note: In order to avoid the outdated email notification being sent, which may cause trouble to consumers, the current status of the manually synced orders will not trigger an email.

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