Question 1

How to modify my tracking page URL?

Accepted Answer

How to modify my tracking page URL?

ps: The tracking page link can't be modified if your store is still under construction.

Changing the tracking page link can promote the centralized branding of the store. First, modify the link in Shopify; Second, modify it in the 17TRACK, and the modified content must be consistent, otherwise, it will not take effect; Finally, update the link of the brand tracking page to Shopify. Please follow the steps below:

Step 1: Modify the link in the Shopify

Settings > Apps and sales channels > 17TRACK app > App proxy > Customize URL, you can follow the steps below:

Step 2: Modify the link in the 17TRACK

Tracking Page > Design Tracking Page > Modify, **It needs to be modified in the Shopify and 17TRACK at the same time, and the modified content must be consistent, otherwise it will not take effect. **

Step 3: Update the link of the brand tracking page to Shopify

Copy the tracking page link from 17TRACK > Go to the "Navigation" in Shopify and replace the original tracking page link w

Question 2

Learn about the Branded Tracking Page #Install my Branded Tracking Page

Accepted Answer

Learn about the Branded Tracking Page #Install my Branded Tracking Page.

17TRACK offers a customizable tracking page that highlights your brand style and helps you improve the post-sales experience. Leverage your brand and the store URL to give your customers the best tracking experience and boost your growth.

What are the Benefits of a Branded Tracking Page?

Show your brand name in the tracking page URL.

When the 17TRACK app is connected to your store, the URL of the tracking page will show your store or brand name.
When the app is not connected with a store, the URL of the tracking page will only show your 17TRACK account name.
When the app is connected to more than one store, a URL will be created for each of the stores and show your store or brand name respectively.

Customize the tracking page to create unique brand image. Custom editing that available for the tracking page (modules, style design, languages).

Feature List:

Custom Editing

Set the tracking page title
Set multiple query methods (Hot)
Set package status and its description
Hide carrier name.
Hide keywords in tracking results (Hot)
Product Recommendation
Marketing Module
Display tracking details, destination, transit time, etc.

Style Design

Font setting for title and text
Color setting for text, button and background (Hot)

Page Language

Language setting for the page and tracking results (Hot). Now tracking page can support 33 langua

Question 3

Learn more about Worry-Free Purchase

Accepted Answer

Learn more about Worry-Free Purchase

1. What does Worry-Free Purchase cover?

Worry-Free Purchase is a service provided by Seel (a 17TRACK partner). It covers delayed, damaged, and lost items that meet the following criteria.

Delay: Domestic packages not delivered before the 10th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 30th day following order fulfillment are considered delayed. The compensation for delayed packages is $5 USD. (If the order is not transacted in USD, compensation will be made in the currency of the transaction. For example, if an order in euros is delayed, the compensation is €5.)

Damage: Worry-Free Purchase covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).

Loss: Domestic packages not delivered before the 30th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 60th day following order fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).

Worry-Free Purchase also includes carbon-neutral shipment within the recipie

Question 4

Why is the search result about tracking numbers always "not found" on 17TRACK ?

Accepted Answer

Why is the search result about tracking numbers always "not found" on 17TRACK ?

In the process of order tracking, some of your orders are in "transit" or "delivered" but can't be retrieved on 17TRACK. Please follow the steps below to check:

Confirm whether your tracking quota is used up, if not, please remember to recharge.
Whether the order has just been shipped. For orders that have just been shipped, the carrier may not have uploaded or updated the logistics track information. Please wait for the carrier to upload the information.
Wrong order number. Please check whether the tracking number is correct. If the tracking number is wrong, please go to the Shopify to modify the tracking number. After modification, 17TRACK will automatically synchronize to the shipment lists.
The carrier is wrongly matched. Please check if the carrier of the tracking number is incorrectly matched. If so, you can manually select the right carrier. It is also possible to add a carrier you cooperate with to the carrier list to avoid manual selection. The setting method is at the end of the text.

If your bulk order cannot be tracked for a long time, please click "Track again". 【Please refer to your local time, if there is no update track for more than 5 days, the system will automatically stop tracking.】

![](https://storage.crisp.chat/users/helpdesk/website/1cc3f89e3566e700/4_1dme0s4.pn

Question 5

How do I Install the Tracking Page? Get it in 3 Steps!

Accepted Answer

How do I Install the Tracking Page? Get it in 3 Steps!

Step1： Click here to copy the tracking page URL

Step2： Go to Shopify admin panel -> Online Store -> Navigation. Pick one preferred menu to add: Main menu or Footer menu. | Tip: we recommend adding the tracking page to the Shopify store’s main menu, as this ensures that your customers can easily find and use it.

Step3：Click "Add main menu" and paste the URL in the link box. Now you're all set!

Question 6

How to auto sync the tracking number to PayPal ?

Accepted Answer

How to auto sync the tracking number to PayPal?

Logistics issue rates high as the trigger of causing the disputes. Once the PayPal dispute rate becomes too high, the account may appear to be winded up or even closed.

17TRACK supports auto sync of the tracking number and the carrier to PayPal:

Buyers can view the order status through PayPal.
Avoid buyers from initiating a dispute or refund thinking the package hasn't been shipped. / Avoid buyers from requesting a refund or compensation after the package has been signed for.
Minimize potential disputes, and avoid having your account blocked.

Follow the steps to auto sync the tracking number and the carrier to PayPal: Step1: Connect your PayPal account in the "Connections" section, and all PayPal payment orders and corresponding carriers will be auto-pushed to this account.

For the new user, please kindly connect your account at here:

For the users that have been used 17TRACK Shopify for a long time, please kindly connect your account at here:

Step2: Then you can view the pushing status in the "Shipment" section (Not pushed, Success, Failed)

Step 3: Support filtering PayPal push data + viewing push information in detail (Which PayPal account was pushed

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