Introduction to 17TRACKIntroduction to 17TRACK
17TRACK is a tracking tool for cross-border e-commerce and a must-have app for newbies to help e-commerce businesses improve their customers' post-purchase experience. It provides all the essential functions for parcel tracking, including tracking the logistics status of all Shopify orders in real time in the background and free email notifications that you can send to customers about the status of their parcels. Let's install "Tracking Page" in your shop to allow cusPopular
How does 17TRACK work? How do I get started?How does 17TRACK work? How do I get started?
How does 17TRACK work?
The tracking number is the basis for 17TRACK to run properly. After installing 17TRACK, we will read your order data from the Shopify panel (this requires you to uploFew readers
Learn about statusLearn about status
Each tracking number is represented by status at every step of the shipment’s journey. In addition, the carrier provides sub-status.
Package is not found at this moment, If necessary, please verify it with the package sender and check back later.
The carrier hasn't accepted your package yet or hasn't scanned and entered tracking information for your package yet.
Your tracking number is incorrect or invalid.
3. The item wFew readers
What features does 17TRACK offer?What features does 17TRACK offer?
Dashboard: A quick overview of what's happening with your orders and what items are on hold for processing. 17TRACK contact information is included at the bottom of the page.
Shipments: 1800+ carriFew readers
Features of 17TRACKFeatures of 17TRACK
17TRACK is a tracking tool for cross-border e-commerce and a must-have app for newbies to help e-commerce businesses improve their customers' post-purchase experience. It provides all the essential functions for parcel tracking, including free email notification, branded tracking page, seel protection, data analysis, PayPal push, real-time tracking of all your orders.
View the data summary of each package status and the statistical analysis of succFew readers
How to connect 17TRACK with my store?How to connect 17TRACK with my store?Few readers
When does the order status update?When does the order status update?
17TRACK automatically gets the latest tracking info from the carriers every 6-12 hours.Popular
What is Quota?What is Quota?Few readers
Carriers supported by 17TRACKCarriers supported by 17TRACK
17TRACK supports 1200+ carriers, UPU, guaranteeing more than 99% of postal channel, as well as international business express, etc., including popular carriers: USPS, Cainiao, Royal Mail, YunExpress, 4PX, YANWEN, etc.
Cick the link below to view the carrier list: https://carrierlist.17track.net/
17TRACK will support tracking of the carriers based on feedback from our users. For additional carrier tracking support, feel free to contact us and our team will tryFew readers
Can 17TRACK track orders from other stores/platforms?Can 17TRACK track orders from other stores/platforms?
If you need to track orders from other platforms in bulk, welcome to try 17TRACK Business, which is committed to building a smart logistics tracking system for tracking in bulk and intelligent shipment management.
Detailed services are as follows:
Auto track&trace of the shipments till delivered. The shipments will be categFew readers
How to subscribe your Plan? How to change Plan?How do I pay for a plan?How to subscribe your Plan? How to change Plan?How do I pay for a plan?
You can upgrade/downgrade/cancel the current plan. Choose the subscription plan according to your business requirements. Wish you all the best and a prosperous business.
Change the subscription plan:
Setting BFew readers
How to uninstall 17TRACK?How to uninstall 17TRACK?Few readers
How the 17TRACK auto track&trace work for Shopify orders ?How the 17TRACK auto track&trace work for Shopify orders?
17TRACK supports real-time automatic synchronization of Shopify orders for auto track&trace, which greatly saves manual work.
To successfully import orders from your store to 17TRACK, please make sure: The store is connected to 17TRACK.
To avoidFew readers
How do I track orders from other Shopify stores/other e-commerce platforms?How do I track orders from other Shopify stores/other e-commerce platforms?
You can connect other Shopify stores to 17TRACK for real-time synchronization and tracking. Follow the steps:
17TRACK admin pageConnectionsAdd connectionPaste your store URL
Other e-commerce platforms
Orders from other Shopify stores or other e-commerce platforms can also be manually imported into the app forFew readers
Deactivate 17TRACK accountDeactivate 17TRACK account
Delete the shop connection and cancel the subscriptions in your 17TRACK account
Log in to your shop and uninstall the 17TRACK applicationFew readers
Change the Payment MethodChange the Payment Method
17TARCK supports binding shopify stores as payment methods. You can complete the payment by selecting a payment store.
How long does it take to update after synchronization? Why can't I see the tracking result for the newly synced orders?How long does it take to update after synchronization? Why can't I see the tracking result for the newly synced orders?
We will conduct immediate tracking when the order is synced and will display the tracking results if the carrier has updated any.
If the carrier hasn't updated any tracking information at that moment, we will keep tracking every 6 hours.
The tracking process will last for 120 hours and it will stop when there is still no tracking information. You can restart the trackingFew readers