How do I send my customers to the tracking page through clickable tracking numbers? #Turn on the Redirection

1. What can the the "Redirect" feature do?

When the redirection feature is turned on, a click on the tracking numbers in the order status page will lead your customers to your branded tracking page.

Please aware: The Tracking Page URL will no longer be working after you uninstall the app. Since we'll lose control to your Shopify account after uninstalling, we cannot cover it back by then. the If you need to uninstall the 17TRACK app in the future, we recommend to turn off the redirection feature at least one week in advance.



Following are the locations of the tracking numbers that support Redirection.

For merchants: The tracking number on the order details page inside the Shopify admin.



For buyers: The tracking number in the order status page after fulfilled.





Will the redirection feature be applied to all my orders?
Redirection is enabled by default and only applies to orders synced to the app after you install 17TRACK. If you turned this feature off, it will also apply to latest orders within 7 days prior when you turn it on again, to keep it working well.

2. Why does the link still not go to the Tracking Page after it is enabled?

There are multiple reasons for the situation, please contact us for more details.

3. I don't want to use this feature anymore, how can I change the link that has already been applied?

There are several ways to do so:

Modify directly in the shipping information of the order




If you are using the Dropshipping agent/ERP system, you can modify it through the platform settings.

If you need to modify a large number of orders, you can contact us for further support.

Updated on: 20/03/2024