• Introduction to the Shipment function

  Introduction to the Shipment function In the Shipment section, you're able to track the orders, view the tracking results, and perform some actions. View the information as follows: Tracking number Package status Country of departure and destination Transit time Detailed track info Carrier Information of Departure Country and Destination Country Order info Client info Estimated arrival time PayPal tracking number push results You can also perform the folFew readers

• Learn about 17TRACK status

  Learn about stutas Each tracking number is represented by status at every step of the shipment’s journey. In addition, the carrier provides sub-status. Not found Package is not found at this moment, If necessary, please verify it with the package sender and check back later. General explanation: The carrier hasn't accepted your package yet or hasn't scanned and entered tracking information for your package yet. Your tracking number is incorrect or invalid. 3. The itemSome readers

• Learn about 17TRACK sub-status

  Learn about sub-status Subtags are predefined status available at 17TRACK's end. The checkpoint messages received from couriers are mapped to these subtags for additional information on shipments.Few readers

• Why can't I find my order on the 17TRACK ?

  Why can't I find my order on the 17TRACK? There may be the following reasons: The order has not been shipped. Please check whether you have uploaded tracking numbers in the Shopify. 17TRACK only synchronizes orders shipped within the past 7 days (with uploaded tracking numbers) for automatic tracking. Shopify stores are not authorized to 17TRACK. Please check the "connections" on the 17TRAFew readers

• Why is the search result about tracking numbers always "not found" on 17TRACK?

  Why is the search result about tracking numbers always "not found" on 17TRACK ? In the process of order tracking, some of your orders are in "transit" or "delivered" but can't be retrieved on 17TRACK. Please follow the steps below to check: Confirm whether your tracking quota is used up, if not, please remember to recharge. Whether the order has just been shipped. For orders that have just been shipped, the carrier may not have uploaded or updated the logistics track information. PleasFew readers

• Order is trackable on both the 17TRACK website and the carrier's website, while in my tracking page, it can't be tracked ?

  Order is trackable on both the 17TRACK website and the carrier's website, while in my tracking page, it can't be tracked? This may be due to the following: Your Shopify store hasn't been connected to 17TRACK. Only orders that are being tracked in the 17TRACK admin panel are trackable in your tracking page, please check if your Shopify store is authorized to 17TRACK and the authorization status is connected. Follow the steps to check or connect: "Connections" "Add connection" "PastPopular

• How the 17TRACK auto track&trace work for Shopify orders?

  How the 17TRACK auto track&trace work for Shopify orders? 17TRACK supports real-time automatic synchronization of Shopify orders for auto track&trace, which greatly saves manual work. To successfully import orders from your store to 17TRACK, please make sure: The store is connected to 17TRACK. To avoidFew readers

• How do I track orders from other Shopify stores/other e-commerce platforms? Other Shopify stores?

  How do I track orders from other Shopify stores/other e-commerce platforms? Other Shopify stores? You can connect other Shopify stores to 17TRACK for real-time synchronization and tracking. Follow the steps: 17TRACK admin pageConnectionsAdd connectionPaste your store URL Other e-commerce platforms Orders from other Shopify stores or other e-commerce platforms can also be manually imporFew readers

• How do I add tags to my order to mark & note? /Attach tags to my orders

  How do I add tags to my order to mark & note? /Attach tags to my orders Add or create tags: "Shipments">"Select orders">Click on "attach tags">Search or create tags to add>Confirm and save. Please refer to the following: (https://storage.crisp.chat/users/helpdesk/website/1cc3f89e3566e700/image1tjetnx.pnFew readers

• How to track previous orders?

  how to track previous orders? 17TRACK enables you to import orders fulfilled within 15, 30, 60, and 90 days. Follow the steps to track earlier orders: Shipment Click on "Sync orders" buttonSelect your storeSelect the time rangePopular

• When does the order status update ?/When will the package status be updated?

  When does the order status update ?/When will the package status be updated? 17TRACK automatically gets the latest tracking info from the carriers every 6-12 hours.Few readers

• How do I export tracking results, such as tracking numbers, carrier, track information, etc.?

  How do I export tracking results, such as tracking numbers, carrier, track information, etc.? 17TRACK supports the export of all the tracking results, such as tracking numbers, carriers, countries, track information, etc. Follow the steps: Shipments Export Select the rangeFew readers

• I don't wanna keep track of this number anymore, how do I delete it?

  Delete tracking number Follow the steps: "Shipment" Select the orders you want to delete Click on "Delete"Few readers

• Carriers supported by 17TRACK.

  Carriers supported by 17TRACK 17TRACK supports 1200+ carriers, UPU, guaranteeing more than 99% of postal channel, as well as international business express, etc., including popular carriers: USPS, Cainiao, Royal Mail, YunExpress, 4PX, YANWEN, etc. Cick the link below to view the carrier list: https://carrierlist.17track.net/ 17TRACK will support tracking of the carriers based on feedback from our users. For additional carrier tracking support, feel free to contact us and our team will tryFew readers