Articles on: FAQs

Why does code residue remain after uninstalling?

Why does code residue remain after uninstalling?
In conjunction with Shopify's uninstallation mechanism, we're unable to remove the original configuration after you uninstall.

How will this affect you?
If you have Redirection or Buyer Protection turned on, we need to insert some code configurations in your Shopify store. Since it redirects to 17TRACK for orders look-up, while you've uninstalled 17TRACK, the tracking page will report an error showing 404.

Put that worry behind you, we're here to help.

If you encounter the above issues, please contact our customer support for a manual solution.

We sincerely apologize for the inconvenience and we never stop optimizing and following up on solutions.

Updated on: 17/08/2023

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