Learn about the Branded Tracking Page #Install my Branded Tracking PageLearn about the Branded Tracking Page Install my Branded Tracking Page.
17TRACK offers a customizable tracking page that highlights your brand style and helps you improve the post-sales experience. Leverage your brand and the store URL to give your customers the best tracking experience and boost your growth.
What are the Benefits of a Branded Tracking Page?
Show your brand name in the tracking page URL.
When the 17TRACK app is connected to your store, the URL of the tracking paPopular
How do I Install the Tracking Page? Get it in 3 Steps!How do I Install the Tracking Page? Get it in 3 Steps!
Step1： Click here to copy the tracking page URL
Step2： Go to Shopify admin panel -Online Store -Navigation. Pick one preferred menu to add: Main menu or Footer menu.
Customize your branded tracking pageCustomize your branded tracking page
The custom settings of the tracking page contain two parts: Style Design and Information Editing. Key features supported are: Hide Shipping Origin, Hide Carrier Info, and Colors Design.
In just 2 steps, get your own styled tracking page, create your unique brand image!
Step 1: Information Editing
Support 3 types of order tracking
Track with tracking number
Track with order ID + Email
Track with order ID + telephone number
How to modify my tracking page URL?How to modify my tracking page URL?
Changing the tracking page link can promote the centralized branding of the store. First, modify the link in Shopify; Second, modify it in the 17TRACK, and the modified content must be consistent, otherwise, it will not take effect; Finally, update the link of the brand tracking page to Shopify. Please follow the steps below:
Step 1: Modify the link in the Shopify
Settings Apps and sales channels 17TRACK app App proxy Customize URL, you caPopular
How do I send my customers to the tracking page through clickable tracking numbers? #Turn on the RedirectionHow do I send my customers to the tracking page through clickable tracking numbers? Turn on the Redirection
When the redirection feature is turned on, a click on the tracking numbers will lead your customers to your branded tracking page. Following are the locations of the tracking numbers that support Redirection.
The order details page inside the Shopify admin
I don't want my customers to view info about carriers, shipping countries, etc. while tracking, how?I don't want my customers to view info about carriers, shipping countries, etc. while tracking, how?
17TRACK is the best order tracking app for dropshipping merchants, support hiding origin, carrier info, and all keywords you custom input.
1. Hide the origin：
Support custom editing of the shipping details + Hide the origin with one click
What if the order appears as Not Found in the tracking page, how do I get a quick fix?What if the order appears as Not Found in the tracking page, how do I get a quick fix?
This may be due to the following:
Your Shopify store hasn't been connected to 17TRACK. Only orders that are being tracked in the 17TRACK admin panel are trackable in your tracking page, please check if your Shopify store is authorized to 17TRACK and the authorization status is connected.
Follow the steps to check or connect: "Connections" "Add connection" "Paste your store address" "ConfFew readers
Product RecommendationProduct Recommendation
Upload products to make the tracking page more engaging and engage shoppers after-sales. What to recommend is as follows:
Smart algorithm: Recommending items from user's purchase history or similar items based on shopify's algorithm.
Set manually: Select the products of the stoFew readers
Set the Marketing ModuleSet the Marketing Module
Upload images and links for marketing campaign or more exposures of the products, support uploading 4 at most.Few readers
My customers are located in different countries, how do I set the page language? #Language TranslationLanguage Translation
Set language Translation on the branded tracking page to ensure a personalized experience for shoppers. It will further help you to build a strong brand image and generate more sales.Translation options are as follow:
1. Default language： translate all text including the shipping info into the selected language, support 26 languages. (Default language is English)
Set different tracking methods for the branded tracking pageSet different tracking methods for the branded tracking page
17TRACK supports 3 types of order tracking: Track with tracking number, Track with order ID + Email, Track with order ID + telephone number. Various configurations enable you to offer customers multiple tracking options and to gain higher customer satisfaction.Few readers
Display of tracking details, origin and destination, transport time and other informationDisplay of tracking details, origin and destination, transport time and other information
17TRACK will automatically track the package status and details. Your customers can view package status and sub-status, the transport time, origin and destination, origin carrier and destination carrier, carrier phone number, estimated delivery time, origin and destination tracking details, and more order information, etc.Few readers
Set the heading and description of the package statusSet the heading and description of the package status
17TRACK supports custom editing of the heading and description of the package status. You can use the language that suits your customers or make unique expressions.
Not found: This will appear when the order was not purchased from your store.
Info Received: This will appear when there are no tracking updates for the current order.
Alert and UnFew readers
How to remove the "Powered by 17TRACK" brand on the tracking page?How to remove the "Powered by 17TRACK" brand on the tracking page?
Users under the Free plan: feel free to contact us to remove the "Powered by 17TRACK" brand from the tracking page.
Users under Paid plans: the logo will be automatically removed after you made the purchase.Some readers