Learn about the rules of Email Notifications&Sending rules of the Email Notifications.Learn about the rules of Email Notifications&Sending rules of the Email Notifications
Keeping your customers informed of the status of their orders can help increase user satisfaction and sales.
The notifications sent by 17TRACK and Shopify have overlaps.The notifications sent by 17TRACK and Shopify have overlaps.
Shopify will notify your customers with package status of "Out for delivery" and "Delivered", which are also included in 17TRACK email notifications. We recommend that you keep only one of them to avoid duplicated emails being sent to your customers.
Turn off Shopify email notifications:
Go to Shopify admin page Settings Notifications Shipping Check the box to disable the notifications
How to design beautiful emails to make them stand out?How to design beautiful emails to make them stand out?
The best email editor to create finer emails in a snap. Easy to use, no coding required, saving countless hours.
Follow the guide below to set up:
You can input the contents by dragging and dropping the blocks or clicking them to delete. Contents Including buttons, division lines, headers, images, text, etc. Support customizable style, suchFew readers
How to trigger notifications under different conditions?How to trigger notifications under different conditions?
Creating different condition-triggered email notifications to match multiple scenarios including: notifying customers to pick up the package after customs clearance, inviting for positive review from customers after delivery, encouraging lapsed customers to come back , etc., meeting the needs of package status notifications, email marketing, a return visit to customers, etc.
Support customizing the following conditions
Package StatFew readers
What if the Store name in the email notification is not updated ?What if the Store name in the email notification is not updated?
If you have changed your store name, you need to re-log into the 17TRACK APP for the email notifications to show the latest store name, otherwise, it will still show the old one.Few readers
Send notification to yourself or your customers.Send notification to yourself or your customers
Send notifications to yourself
Notify yourself that exception orders can be handled promptly to ensure normal shipping and to improve customer satisfaction.
Enable/disable email notifications
Notifications Notify to yourself , enable email notifications as you need.Few readers
How to view the display effect of email notifications? Send test emailHow to view the display effect of email notifications? Send test email
Notifications Edit template Send test email
Click "send test email" in the upper right corner to send the test emailFew readers
How to set the sender email for Email Notifications?How to set the sender email for Email Notifications?
Settings Sender Email Add email
Click "Add email" in the upper right corner to add sender
Click the "Edit" button to edit the sender and select the sender email you wantFew readers
Learn about the merge tags of email notificationLearn about the merge tags of email notification
Insert variable information into your emails using merge tags. Support inserting tags for customer info, carrier info, store info, etc.
We'll auto-detect the related info in the real email sent to your customers.Few readers
How to view the history of sent emails?How to view the history of sent emails?
Search for shipment status or email delivery status by email address or tracking number to see if there are orders with failed notifications to avoid missing out on notifying your customers of the latest shipment status.Few readers