• How to customize your branded tracking page? Can set up a different brand tracking page in store?( Matrix Tracking page)

  If you are a single store account, setting up different brand tracking pages can have more template choices as switching; If you are a multi-store account, setting up different brand tracking pages can support different store to use different brand tracking pages; How to set up different brand tracking pages? Add page: 1.1.A store can support setting 5 brand tracking pages; 1.2. Only one brand trFew readers

• Guidelines for Integrating Third-Party Algorithms on the Tracking Page?

  Introduction If you require refined operations and possess some development capabilities, 17TRACK supports you in using your own recommendation algorithm to achieve personalized product recommendations. We will request the API address you provide and display the product information in the product recommendation section of the tracking page. Below are the specific integration process guidelines. Integration Steps Configure Tracking Page Provide the API address; you need to implemenFew readers

• How to Use iFrame to Embed Branded Tracking Page?

  How do I embed a tracking page using an iFrame ? Go to Tracking Page and Embed tracking page using iFrame , click Start Setting; Select the URL to the tracking page to be used. Currently we support the creation 5 tracking pages for a store, you can choosFew readers

• Learn about the Branded Tracking Page #Install my Branded Tracking Page

  Learn about the Branded Tracking Page Install my Branded Tracking Page. 17TRACK offers a customizable tracking page that highlights your brand style and helps you improve the post-sales experience. Leverage your brand and the store URL to give your customers the best tracking experience and boost your growth. What are the Benefits of a Branded Tracking Page? Show your brand name in the tracking page URL. When the 17TRACK app is connected to your store, the URL of the tracking paPopular

• How do I Install the Tracking Page? Get it in 3 Steps!

  How do I Install the Tracking Page? Get it in 3 Steps! Step1：  Click here to copy the tracking page URL Step2： Go to Shopify admin panel -Online Store -Navigation. Pick one preferred menu to add: Main menu or Footer menu. (https://storage.crisp.chat/userPopular

• Customize your branded tracking page

  Customize your branded tracking page The custom settings of the tracking page contain two parts: Style Design and Information Editing. Key features supported are: Hide Shipping Origin, Hide Carrier Info, and Colors Design. In just 2 steps, get your own styled tracking page, create your unique brand image! Step 1: Information Editing Support 3 types of order tracking Track with tracking number Track with order ID + Email Track with order ID + telephone number (https://stoSome readers

• How to modify my tracking page URL?

  How to modify my tracking page URL? ps: The tracking page link can't be modified if your store is still under construction. Changing the tracking page link can promote the centralized branding of the store.  First, modify the link in Shopify; Second, modify it in the 17TRACK, and the modified content must be consistent, otherwise, it will not take effect; Finally, update the link of the brand tracking page to Shopify. Please follow the steps below: Step 1: Modify the link in the ShopPopular

• How do I send my customers to the tracking page through clickable tracking numbers? #Turn on the Redirection

  How do I send my customers to the tracking page through clickable tracking numbers? Turn on the Redirection 1. What can the the "Redirect" feature do? When the redirection feature is turned on, a click on the tracking numbers in the order status page will lead your customers to your branded tracking page.Some readers

• I don't want my customers to view info about carriers, shipping countries, etc. while tracking, how?

  I don't want my customers to view info about carriers, shipping countries, etc. while tracking, how? 17TRACK is the best order tracking app for dropshipping merchants, support hiding origin, carrier info, and all keywords you custom input. 1. Hide the origin： Support custom editing of the shipping details + Hide the origin with one click (https://storage.crisp.chat/users/helpdesk/website/1cc3Popular

• What if the order appears as Not Found in the tracking page, how do I get a quick fix?

  What if the order appears as Not Found in the tracking page, how do I get a quick fix? This may be due to the following: Order "not found" in the 17TRACK shipment page, it will also be unavailable in the tracking page. Please check the tracking number of orders in the shipment page. If orders remain "Not found" while they're actually "In Transit" or "Delivered", please check as follows: Check if you have run out of the quota, a gentle reminder for topping up your account. CheckFew readers

• Product Recommendation

  Product Recommendation Upload products to make the tracking page more engaging and engage shoppers after-sales. What to recommend is as follows: Smart algorithm: Recommending items from user's purchase history or similar items based on shopify's algorithm. Set manually: Select the products of the stoFew readers

• Set the Marketing Module

  Set the Marketing Module Upload images and links for marketing campaign or more exposures of the products, support uploading 4 at most.Few readers

• My customers are located in different countries, how do I set the page language? #Language Translation

  Language Translation Set language Translation on the branded tracking page to ensure a personalized experience for shoppers. It will further help you to build a strong brand image and generate more sales.Translation options are as follow: 1. Default language： translate all text including the shipping info into the selected language, support 26 languages. (Default language is English) 2Few readers

• How do I upload an image or link that I want to promote on the tracking page?

  How do I upload an image or link that I want to promote on the tracking page? Upload images and links for 'Marketing assets' and 'Product recommendation' sections. Upload up to four.Few readers

• Set different tracking methods for the branded tracking page

  Set different tracking methods for the branded tracking page 17TRACK supports 3 types of order tracking: Track with tracking number, Track with order ID + Email, Track with order ID + telephone number. Various configurations enable you to offer customers multiple tracking options and to gain higher customer satisfaction.Few readers

• Display of tracking details, origin and destination, transport time and other information

  Display of tracking details, origin and destination, transport time and other information 17TRACK will automatically track the package status and details. Your customers can view package status and sub-status, the transport time, origin and destination, origin carrier and destination carrier, carrier phone number, estimated delivery time, origin and destination tracking details, and more order information, etc.Few readers

• Set the heading and description of the package status

  Set the heading and description of the package status 17TRACK supports custom editing of the heading and description of the package status. You can use the language that suits your customers or make unique expressions. Not found: This will appear when the order was not purchased from your store. Info Received: This will appear when there are no tracking updates for the current order. Alert and UnFew readers

• How to remove the "Powered by 17TRACK" brand on the tracking page?

  How to remove the "Powered by 17TRACK" brand on the tracking page? Users under the Free plan: feel free to contact us to remove the "Powered by 17TRACK" brand from the tracking page. Users under Paid plans: the logo will be automatically removed after you made the purchase. Auto-remove by subscribing to the Pro plan. (https://storage.crisp.chat/users/helpdesk/website/1cc3f89e3566e700Few readers