• Know the shipping status 17TRACK pushes to Shopify

  Function settings Find Shopify shipping status settings in the App settings page. When this feature is enabled, shipping status updates synced to the App will also be pushed to Shopify order information. These status updates will be used to trigger Shopify emails and other App functions. You can turn off the Shopify email notifications below if you don't need them. However, one shipping status update emaFew readers

• How to Change the carriers in batches?

  When the sync tracking numbers in 17TRACK app are not matched with the frequently used carriers or are incorrectly matched, you can batch modify the carrier settings. Here's the step of how to do it: Filter out the tracking numbers for which you need to batch modify the carriers. These can be orders without a carrier or those incorrectly matched with the same other carrier, based on your specific filtering criteria; (https://storage.crisp.chat/users/helpdesk/website/1cc3f89e3566e700Few readers

• Introduction to the Shipment function

  Introduction to the Shipment function In the Shipment section, you're able to track the orders, view the tracking results, and perform some actions. View the information as follows: Tracking number Package status Country of departure and destination Transit time Detailed track info Carrier Information of Departure Country and Destination Country Order info Client info Estimated arrival time PayPal tracking number push results You can also perform the folFew readers

• Learn about 17TRACK status

  Learn about stutas Each tracking number is represented by status at every step of the shipment’s journey. In addition, the carrier provides sub-status. Not found Package is not found at this moment, If necessary, please verify it with the package sender and check back later. General explanation: The carrier hasn't accepted your package yet or hasn't scanned and entered tracking information for your package yet. Your tracking number is incorrect or invalid. 3. The itemSome readers

• Learn about 17TRACK sub-status

  Learn about sub-status Subtags are predefined status available at 17TRACK's end. The checkpoint messages received from couriers are mapped to these subtags for additional information on shipments.Few readers

• Why is the search result about tracking numbers always "not found" on 17TRACK?

  Why is the search result about tracking numbers always "not found" on 17TRACK ? In the process of order tracking, some of your orders are in "transit" or "delivered" but can't be retrieved on 17TRACK. Please follow the steps below to check: Confirm whether your tracking quota is used up, if not, please remember to recharge. Whether the order has just been shipped. For orders that have just been shipped, the carrier may not have uploaded or updated the logistics track information. PleasFew readers

• Order is trackable on both the 17TRACK website and the carrier's website, while in my tracking page, it can't be tracked ?

  Order is trackable on both the 17TRACK website and the carrier's website, while in my tracking page, it can't be tracked? This may be due to the following: Your didn't fulfilled your order in your shopify store. Since shopify app and 17TRACK website are two different tools for tracking products, our shopify app is embedded in shopify, please make sure your order has been fulfilled. The tracking number is filled in on the shopify order page so that it will synchronized to our shopify apSome readers

• How do I add tags to my order to mark & note? /Attach tags to my orders

  How do I add tags to my order to mark & note? /Attach tags to my orders Add or create tags: "Shipments">"Select orders">Click on "attach tags">Search or create tags to add>Confirm and save. Please refer to the following:Few readers

• How to track previous orders?

  How to track previous orders? Click sync orders in the upper right corner of the Shipments page. Select the time range, the shipping time shall prevail. Manual sync may take 1~10 minutes depending on the quantity, kindly wait.Few readers

• When does the order status update ?/When will the package status be updated?

  When does the order status update ?/When will the package status be updated? 17TRACK automatically gets the latest tracking info from the carriers every 6-12 hours.Few readers

• I don't wanna keep track of this number anymore, how do I delete it?

  Delete tracking number Follow the steps: "Shipment" Select the orders you want to delete Click on "Delete"Few readers

• Carriers supported by 17TRACK.

  Carriers supported by 17TRACK 17TRACK supports 1200+ carriers, UPU, guaranteeing more than 99% of postal channel, as well as international business express, etc., including popular carriers: USPS, Cainiao, Royal Mail, YunExpress, 4PX, YANWEN, etc. Cick the link below to view the carrier list: https://carrierlist.17track.net/ 17TRACK will support tracking of the carriers based on feedback from our users. For additional carrier tracking support, feel free to contact us and our team will tryFew readers

• Order is shipped in several packages, how do I track them all?

  Order is shipped in several packages, how do I track them all? 17TRACK syncs the logistics information based on Shopify's original order data. If multiple packages are associated under one order, the followings are two options to track. 1.【Ship the orders one by one】Split the ordFew readers