Articles on: Getting Started

How does 17TRACK work? How do I get started?

How does 17TRACK work? How do I get started?

17TRACK APP is an app built for Shopify sellers that runs based on Shopify's data. Therefore, to ensure offering a trackable query journey to your customers in your store, the orders must have complete logistics data in the "Shipments" section of 17TRACK.

How does 17TRACK work?

The tracking number is the basis for 17TRACK to run properly. After installing 17TRACK, we will read your order data from the Shopify panel (this requires you to upload the tracking number for your order in the Shopify proactively). Once the tracking number is available, 17TRACK will start working on your tracking page, email notifications, data analysis and other functions based on the order's logistics information.

How do I get started with 17TRACK?
Step 1: Go to "Settings" and add your frequently-used carriers to the "Preferred carrier" list.
When the package starts shipping and the carrier is correctly matched, tracking information will be displayed in the Shipment part. (To improve carrier matching accuracy to 99.99%, we suggest adding the carrier to the list of frequently used carriers)

Step 2: In the Shopify admin panel, make sure that all the orders have a tracking number uploaded.
Fill in the tracking number in your Shopify backend >> Order part. Then the orders will be automatically synced with our app >> Shipment part to track them.

Step 3: On the 17TRACK "Shipments" page, click on the "Sync Orders" button and select the time range to import the order data, the system will start tracking the logistics information.

Step 4: Add and design your "Tracking Pages" to enable self-help tracking within the store.
For installing the tracking page on your website, please refer to here for detailed steps.

Step 5: Edit the "Email Notification" templates and enable the email notifications, then your customers can receive email notifications when the tracking status is updated.

Step 6: You can also connect your PayPal account to enable the PayPal auto-push.

Step 7: Learn and decide whether to choose to enable Buyer Protection or not.

Updated on: 23/01/2024

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