• How to customize the email templates to create a unique brand image?

  Premise: Follow the below steps to set up after you've designed the email page style, store logo and marketing campaign images. Setting steps: Download the Store design email images(with width of 600px); Select Status Change or Custom Conditions email templates; Drag the left component to upload the image or text; Send a test email to check how iFew readers

• Update your DNS records

  This step of the process requires you to complete tasks outside of 17TRACK. You will need to apply your new DNS records, which were generated in 17TRACK, to your domain. Note that you will need to go to your company’s DNS provider’s platform to make these changes. You may also need to consult your IT team on the below next steps. Not all domain registration services allow you to directly edit all DNS records. If you cannot update the records, contact your DNS provider for information on how toFew readers

• How to Restore the URL Inserted in the "Track Your Order" Button of the Notification Email Template?

  How to Restore the URL Inserted in the "Track Your Order" Button of the Notification Email Template? If you accidentally changed or deleted the tracking URL inserted in the "Track Your Order" button while editing the notification email template, no worries, there are 2 ways to restore it: If there are not many parts edited in the email template, you could restore it by clicking the button on the top part.Few readers

• How to trigger notifications under different conditions?

  Notification Customization conditions: 17TRACK APP can set up specific conditions notification to achieve business automation notification, in addition to setting up notification of tracking status changes. 1、Create flow. Shipment status: 8 major statuses can be selected; (https://storage.crisp.chat/users/hFew readers

• Learn about the rules of Email Notifications&Sending rules of the Email Notifications.

  Learn about the rules of Email Notifications&Sending rules of the Email Notifications Keeping your customers informed of the status of their orders can help increase user satisfaction and sales. Enable/disable eSome readers

• The notifications sent by 17TRACK and Shopify have overlaps.

  The notifications sent by 17TRACK and Shopify have overlaps. Shopify will notify your customers with package status of "Out for delivery" and "Delivered", which are also included in 17TRACK email notifications. We recommend that you keep only one of them to avoid duplicated emails being sent to your customers. Turn off Shopify email notifications: Go to Shopify admin page Settings Notifications Shipping Check the box to disable the notifications (https://storage.crisFew readers

• How to design beautiful emails to make them stand out?

  How to design beautiful emails to make them stand out? The best email editor to create finer emails in a snap. Easy to use, no coding required, saving countless hours. Follow the guide below to set up: You can input the contents by dragging and dropping the blocks or clicking them to delete. Contents Including buttons, division lines, headers, images, text, etc. Support customizable style, suchFew readers

• How to trigger notifications under different conditions?(old version)

  How to trigger notifications under different conditions? Creating different condition-triggered email notifications to match multiple scenarios including: notifying customers to pick up the package after customs clearance, inviting for positive review from customers after delivery, encouraging lapsed customers to come back , etc., meeting the needs of package status notifications, email marketing, a return visit to customers, etc. Support customizing the following conditions Package StatFew readers

• What if the Store name in the email notification is not updated ?

  What if the Store name in the email notification is not updated? If you have changed your store name, you need to re-log into the 17TRACK APP for the email notifications to show the latest store name, otherwise, it will still show the old one.Few readers

• Send notification to yourself or your customers.

  Send notification to yourself or your customers Send notifications to yourself Notify yourself that exception orders can be handled promptly to ensure normal shipping and to improve customer satisfaction. Enable/disable email notifications Notifications Notify to yourself , enable email notifications as you need.Few readers

• How to view the display effect of email notifications? Send test email

  How to view the display effect of email notifications? Send test email Notifications Edit template Send test email Click "send test email" in the upper right corner to send the test emailFew readers

• How to set the sender email for Email Notifications?

  How to set the sender email for Email Notifications? Settings Sender Email Add email Click "Add email" in the upper right corner to add sender Notifications Edit Click the "Edit" button to edit the sender and select the sender email you wantFew readers

• Learn about the merge tags of email notification

  Learn about the merge tags of email notification Insert variable information into your emails using merge tags. Support inserting tags for customer info, carrier info, store info, etc. We'll auto-detect the related info in the real email sent to your customers.Few readers

• How to view the history of sent emails?

  How to view the history of sent emails? Notifications History Search for shipment status or email delivery status by email address or tracking number to see if there are orders with failed notifications to avoid missing out on notifying your customers of the latest shipment status.Few readers

• I can't drag and drop modules when editing email templates, what should I do?

  When editing the 17TRACK email notification template in Google Chrome, some modules may not be dragged properly. This issue is caused by Chrome's security feature- ‘Site Isolation’, which disables certain browser features from different domains. We have 2 solutions for this issue. If you are a MAC user, we recommend you to use Safari browser to have a try. Go to chrome://flags/site-isolation-trial-opt-ouFew readers