What if the order appears as Not Found in the tracking page, how do I get a quick fix?

This may be due to the following:

Order "not found" in the 17TRACK shipment page, it will also be unavailable in the tracking page. Please check the tracking number of orders in the shipment page. If orders remain "Not found" while they're actually "In Transit" or "Delivered", please check as follows:

Check if you have run out of the quota, a gentle reminder for topping up your account.
Check whether the order has just been shipped. After your order is shipped, it takes time for the carrier to process the package and update tracking information. It means you won't get tracking results immediately after an order is shipped. You should contact the carrier if you don't get any updates for a long time.
Incorrect tracking number. Please check if the tracking number is correct.
Incorrect carrier mapping. Please check whether the correct carrier is matched.
If many of your orders remain "not found" for quite a while, please click "track again".
【Please refer to your local time, the system will stop tracking if there are no updates for more than 5 days.】




If you have tried all the measures above and the order still appears as "Not Found", please contact us anytime for advice. 17TRACK promises to provide entire lifespan tracking till delivered.

Updated on: 11/01/2024