Overview

As a seller, in addition to a basic overview of your shipments, you also need to know the exceptions that occur at each stage of the process to optimize your post-sales service and calculate costs. Here you will find a distribution of your shipment exceptions, sorted by dimension of carrier and destination, allowing you to quickly understand which regions or carriers need optimization.

How to view Exceptions data?

Go to your Shopify admin panel and click to open the "17TRACK" App.
Click "Analytics" in the left navigation, then click on the tab "Exceptions" to switch.
The first time you view the data analysis, the data under the default filters will be displayed and you can customize your filters as desired.

Use the filters wisely to view both carrier and destination data

Store filter: If your account is connected to more than one store, this filter item will be displayed for viewing data from different stores. Default is All Stores.
Create time: You can choose the time base for filtering the shipments, the default is the create time, you can change it to the order time or delivered time.
Time filter: You can select any time period within the last 180 days, the default is the last 30 days. When combined with create time/order time, if the create time you select is the last 180 days, the data entered within 180 days will be screened.
Location filter: All destinations and origins included in the account can be selected and filtered for matching data. Use 'or' for similar options and 'and' between different options.
Carrier filter: All origin and destination carriers included in the account can be selected and filtered for matching data. Use 'or' for similar options and 'and' between different options.

Exceptions overview data

The right side of the value shows the proportion of upward/downward trend compared to the previous cycle for the same days. Click the module to pull up the window to view a specific breakdown of the shipments.
Exception rate: The percentage of total shipments with exceptions.
Exceptions: Exception shipment volume by current filters.
Returned: Returned shipment volume by current filters.
Lost: Lost shipment volume by current filters.
Damage: Damaged shipment volume by current filters.

View exceptions by time

Display the shipment exception rate and exception volume per day, week, and month based on the time dimension selected by the filter.
Exception condition selector: Specific data for all/lost/returned/damaged can be viewed by selecting the exception conditions.
View details: Direct to a new page for more details.

Exception rate Top 5

The top 5 carriers or destinations with the highest exception rates are shown, making it faster to find carriers or destinations that need to be optimized in terms of shipping performance. (Unknown carriers and unknown destinations are not included)

Updated on: 26/07/2023