Learn about sub-status

Subtags are predefined status available at 17TRACK's end. The checkpoint messages received from couriers are mapped to these subtags for additional information on shipments.

Sub-status	Description
In transit - Collected	The package was collected by carrier.
In transit - Depart from port	The package departed from orgin port.
In transit - Arrived at port	The package arrived at destination port.
Undelivered - Safety issues	The package cannot be delivered due to security risks or other reasons.
Undelivered - Recipient not found	Delivery of the package failed due to the recipient not found.
Undelivered - Incorrect address	Delivery of the package failed due to incorrect recipient address.
Undelivered - Rejected by the recipient	Delivery of the package failed as the recipient refused to take the package due to some reason.
Not found - Invalid tracking number	This tracking number is incorrect or a wrong carrier is selected for this number.
Alert - Returning to sender	The package is on its way back to the sender.
Alert - Returned to sender	The return package has been successfully received by the sender.
Alert - Destroyed by customs	The package was destroyed by customs due to security risks or other reasons.
Alert - Damaged	The package was damaged.
Alert - Lost	The package was lost.
Alert - Delayed	The package was delayed.
Alert - Canceled	Order was canceled.

Updated on: 31/01/2023