To enhance your usage of Green Shipping Protection and to provide your buyers with a better shopping experience, we have upgraded the protection installation process.

Here are the steps for installing Green Shipping Protection:

Step1: Apply Protection;
Go to protection page>Apply now.




Step2：Install widget to your store;
Go to Sales channels>Themes>Customize>App embed>search the APP embed”17TRACK”>open it.>save.







Step 3：Go back protection page to Configure the widget;

You can set whether purchasing protection is automatically checked by default in the shopping cart for your buyers.
Since protection is appears as a product in your store, after a customer purchases, it may also be synchronized as a product into your ERP. The default option here can solve this situation of not actually requiring shipping, thus not affecting your order fulfillment.



If you also want to install green shipping protection on your checkout page, please make sure your shopify store is the** plus** version.
1.Go to Sales channels>Themes>Customize>change to Checkout page.



2.Add app block.



3.Add the protection widget>Save.



Tips1: If you complete the second step and return to the protection page without the settings page, it could be due to one of two reasons:

The protection you applied for has not been fully approved：

Please don't worry. Our online customer service will assist you manually, and typically, this process takes around 48 hours. For prompt updates on the progress and expert guidance related to protection, feel free to contact us.

Green Shipping Protection cannot be enabled：

Please confirm whether the currency set by the store is supported（US Dollar, Euro, Canadian Dollar, British Pound, Australian Dollar, New Zealand Dollar）;
Please confirm whether your store has been opened;
Please confirm whether any ineligible products are not covered by protection；
Please confirm whether there have been any issues with bad payment issue and loss ratio in the past that forced you to go offline；
For more information on protection, please refer to this Help article.

Tips2: After you Install Green Shipping Protection, you still need attention for:
How to hide Green Shipping Protection as a product in my storefront? please refer to this Help article;
How to exclude Green Shipping Protection from discount codes? please refer to this Help article.

Updated on: 16/04/2024