Articles on: Tracking and status

Why can't I find my order on the 17TRACK ?

Why can't I find my order on the 17TRACK?

There may be the following reasons:

The order has not been shipped.
Please check whether you have uploaded tracking numbers in the Shopify. 17TRACK only synchronizes orders shipped within the past 7 days (with uploaded tracking numbers) for automatic tracking.

Shopify stores are not authorized to 17TRACK.
Please check the "connections" on the 17TRACK to see if your store is connected successfully.

To track orders from other e-commerce platforms, please manually add orders to the 17TRACK.

Updated on: 31/01/2023

Was this article helpful?

Share your feedback


Thank you!